Privacy Policy
Your privacy is important to us. This Privacy Policy explains how our MEPCO Bill information website may collect, use, and protect information when you visit or use our website.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect limited information automatically when you visit our website. This may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of visits
- Referring website
- General website usage information
This information is generally used for website analytics, security, troubleshooting, and improving the user experience.
2. Bill Information
If you use a bill-checking tool on our website, you may be asked to enter information such as a MEPCO reference number or consumer ID.
We recommend that users only enter the information necessary to perform the requested bill-checking function.
We do not ask users to provide unnecessary personal information such as passwords, banking PINs, ATM PINs, or payment-card security codes.
3. How We Use Information
Information collected through our website may be used to:
- Provide and improve website functionality.
- Help users access bill-related information.
- Understand how visitors use our website.
- Improve website content and navigation.
- Detect technical problems and security threats.
- Prevent abuse or unauthorized activity.
- Maintain website performance.
We do not sell or intentionally provide users’ personal information to third parties for unrelated purposes.
4. Cookies
Our website may use cookies and similar technologies to improve functionality, remember preferences, understand visitor behavior, and support analytics.
Third-party services used on our website may also use cookies according to their own privacy policies.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
5. Analytics
We may use analytics services to understand website traffic and visitor behavior.
These services may collect information such as browser type, device information, approximate location, pages viewed, and interaction data.
Analytics information is used to understand website performance and improve our content and services.
6. Third-Party Services
Our website may use or link to third-party services, including official electricity billing systems, payment services, analytics providers, advertising networks, or other external websites.
When you visit a third-party website or use its service, that service’s own privacy policy applies. We do not control the privacy practices of external websites.
7. Data Security
We take reasonable measures to protect information associated with our website from unauthorized access, misuse, or disclosure.
However, no website or internet transmission can be guaranteed to be completely secure. Therefore, users should avoid submitting sensitive information such as passwords, banking PINs, OTPs, or card security codes through our website.
8. Children’s Privacy
Our website is intended for general audiences. We do not knowingly collect unnecessary personal information from children.
Parents or guardians who believe that a child has submitted personal information to us may contact us so that appropriate action can be considered.
9. External Links
Our website may contain links to official or third-party websites. We are not responsible for the privacy practices, security, or content of these external websites.
We recommend reviewing the privacy policy of any external website before providing personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy when our website, services, or applicable requirements change.
Any updated version will be published on this page. We encourage visitors to review this page periodically.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy or the way our website handles information, please contact us through our Contact Us page.